Killa Co. Shipping and Return Policy

At Killa Co., we are committed to providing our customers with an exceptional shopping experience. Below you will find detailed information regarding our shipping and return policies. Please review them carefully to ensure a smooth and satisfying transaction.

Shipping Policy:

• Processing Time: Orders are processed within 1-2 business days. Custom orders may require additional processing time, as specified in the product description.

• Shipping Methods: We offer standard and expedited shipping options through reputable carriers. Shipping costs and delivery times vary depending on the shipping method selected and the delivery address.

• International Shipping: International orders are subject to shipping fees, duties, and taxes, all payable by the customer. Please note that delivery times for international orders may vary due to customs processing.

• Tracking Information: Once your order has shipped, we will send you a confirmation email with tracking information, allowing you to monitor the delivery status of your package.

Return Policy:

• Return Window: We accept returns within 7 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and with all tags and packaging intact.

• Exclusions: Customized items, final sale items, and perishable goods are not eligible for returns. Please review product descriptions carefully before making a purchase.

• Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions and a return shipping label, if applicable.

• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

• Exchanges: If you need to exchange an item for the same item in a different size or color, please return the original item for a refund and place a new order for the desired item.

• Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately with photographic evidence. We will prioritize resolving the issue through a replacement or refund.

Customer Service:

For any questions or concerns regarding your order, shipping, or returns, please contact our customer service team. We are here to help and ensure that your experience with Killa Co. is nothing short of excellent.

Please note: This policy is subject to change without notice, and the latest version will always be available on our website.